Lead Refund Policy

Effective September 12, 2026

Propble sells access to a homeowner lead, not a guaranteed job. A homeowner declining service, choosing another contractor, or not moving forward does not alone make a lead refundable.

Potentially eligible issues

We will review reports that a paid lead contains materially incorrect contact details, is clearly duplicate within your recent Propble purchases, falls outside your recorded service territory, or was unlocked because of a verified platform error.

How to request a review

Submit a request through support within 7 days of the purchase. Include the lead reference, business name, issue, and relevant evidence. Do not include unnecessary sensitive information.

Review and remedy

We may ask for additional information. If a request qualifies, Propble may issue a credit or refund. Decisions will consider whether the contractor contacted or acted on the lead and whether information was accurate when it was supplied.